Shipping Policy
Thank you for visiting usshopmart.com. Below is our detailed shipping policy. By placing an order through our website, you agree to the terms set forth below.
1. Order Processing Time
- All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email.
- You will receive another notification when your order has shipped.
- During high-volume periods (holidays, promotions), processing time may be slightly delayed.
2. Shipping Rates and Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. We offer:
| Shipping Method | Handling Time | Transit Time | Cost | Fulfillment Days |
|---|---|---|---|---|
| Standard Delivery | 2 – 5 business days | 5 – 15 business days | $4.99 | Mon – Fri |
| Fast Delivery | 1 – 3 business days | 5 – 10 business days | $24.99 | Mon – Fri |
Please note that delivery times are estimates and may be affected by external factors such as carrier delays, weather, or high demand.
3. Shipment Confirmation and Order Tracking
- Once your order is shipped, you will receive a shipment confirmation email with a tracking number.
- The tracking number will be active within 24 hours.
- You can track your package directly via the carrier’s website or through the tracking link provided.
4. Shipping Carriers
We partner with trusted carriers to deliver your packages reliably and on time. These include, but are not limited to:
- USPS (United States Postal Service)
- UPS (United Parcel Service)
- FedEx
- DHL
The choice of carrier depends on your location, the weight/size of your order, and the selected shipping method.
5. Delivery Delays
While we strive to ensure timely delivery, delays may occur due to:
- Severe weather conditions
- Carrier issues or backlogs
- Public holidays
- Incorrect or incomplete shipping addresses
We appreciate your patience and understanding during such events.
6. Undeliverable & Lost Packages
- If a package is returned to us due to an incorrect address provided by the customer, the customer is responsible for the re-shipping costs.
- usshopmart.com is not liable for lost or stolen packages once marked as “Delivered” by the carrier. If this occurs, please contact the carrier directly to file a claim.
7. Damaged or Missing Items
If your order arrives damaged, or items are missing, please contact us within 48 hours of delivery with:
- Your order number
- Photos of the packaging and damaged/missing item(s)
We will investigate and work with you to resolve the issue as quickly as possible.
8. Shipping Restrictions
Currently, we only ship within the United States, including all 50 states and U.S. territories.
We do not ship internationally at this time.
9. Contact Information
If you have any questions or concerns about your order or shipping, feel free to contact our customer service team:
- Address: 8213 E Posada Ave, Mesa, AZ, 85212, United States
- Phone: +1 (484) 309-1992
- Email: [email protected]
- Support Hours: 9:00am – 6:30pm (EST), Monday – Friday