Frequently Asked Questions (FAQ)

Have a question? We’re here to help. Below are answers to the most common questions customers ask about USShopMart’s products, shipping, orders, returns, and more.

General Questions

Question	Answer
Where is USShopMart located?	We are based in Mesa, Arizona. Our full business address is: 8213 E Posada Ave, Mesa, AZ, 85212, United States.
What are your support hours?	Monday – Friday, 9:00 AM – 6:30 PM (EST)
How can I contact you?	You can reach us via email at [email protected] or by phone at +1 (484) 309-1992.

Orders & Shipping

Question	Answer
Where do you ship from?	All orders are processed and shipped from within the United States.
Do you ship internationally?	No. We currently ship only within the United States.
How long does it take to process my order?	Orders are processed within 1–3 business days, excluding weekends and holidays.
What shipping options are available?	Standard Shipping: 5–10 business days Expedited Shipping: 2–5 business days
Will I receive a tracking number?	Yes. A tracking number will be emailed to you as soon as your order ships.

Order Changes & Cancellations

Question	Answer
Can I cancel or modify my order?	Yes, but only within 2 hours of placing the order. After that time, your order may already be in processing or transit.
How do I request a cancellation or change?	Contact us immediately via [email protected] or phone. See our Order Cancellation & Change Policy for full details.

Returns & Refunds

Question	Answer
What is your return policy?	We accept returns within 180 days of delivery for most items. Items must be unused, unwashed, and in original condition with tags attached.
Is return shipping free?	Yes. We cover the return shipping cost for eligible returns.
How do I initiate a return?	Contact our support team with your order number, description of the issue, and whether you’d like a refund or replacement.
When will I receive my refund?	Refunds are typically processed within 2–5 business days after we receive and inspect the returned item.

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Products & Inventory

Question	Answer
Are your product images accurate?	We strive to ensure all product photos and descriptions are accurate. Please allow for minor variations due to lighting or screen differences.
Do you sell authentic products?	Yes. All products sold on USShopMart are 100% authentic and sourced from authorized suppliers or produced by us directly.

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Other Questions

Question	Answer
Do you offer gift cards?	Currently, we do not offer gift cards, but this feature may be added in the future.
How do I report an issue with my order?	Please contact us immediately with your order number, photos (if applicable), and a detailed explanation at [email protected].

Still need help?
If your question isn’t listed here, feel free to reach out via email or phone during support hours. We’re always happy to assist.